Shipping and Return Policy
We offer two shipping routes, UPS and USPS.
UPS ground is our most-used option.
We usually ship within 48 hours (24 hours when Passover is close) from Cleveland, OH.
We are 2 days from all of northeast, middle Atlantic, upper south, most of midwest.
3 days from Florida, much of Texas, Kansas City, Minneapolis, Rockies, Plains.
4 days from Houston, southwest, west coast.
UPS 3 Day Select is only helpful if you are in the 4-day zone and want it sped up by one day.
UPS Second Day Air doesn't help if you are in our 2-day zone anyway.
UPS Next Day Air is what it sounds like, very nice but costly.
USPS Media Mail is an incredibly good deal for a small order, or any size order if you're on the west coast.
Downside: it is not traceable, and there is no delivery date guarantee. It gets there when it gets there.
USPS Express Mail is more expensive, and does have a delivery date guarantee. But it's also not traceable (unless we want to go stand in line at the post office, which we don't).
USPS First Class is also very nice, but only works for under 13 oz. -- that's to make sure we don't send bombs by First Class Mail.
Within 2 weeks of Passover, we disable USPS options and only accept UPS orders.
RETURNS: Everything we sell is returnable. If you don't like it, send it back. But PLEASE . . . in good condition!